scouts-l Mail Archive for November of 1999: Re: WHEN A SCOUT?
James E. Zotta (ESDA2@AOL.COM
Sun Nov 28 1999 - 22:03:38 CST
You know... it seems to me that there is a big disconnect here... with fees
and registration and the like. In my humble opinion, the whole issue of
re-chartering in Jan or Feb or March might make sense in Boy Scout
Administration land.. and I've heard the reasons so there is no need to list
them again for me. But we the people exist in the real world... the world
where children's lives are most affected by the SCHOOL YEAR.
I've often wanted to say to Boy Scout Sdministration... and will take this
opportunity to do so... that WE ARE YOUR CUSTOMERS... not vice versa. If you
want to increase enrollment, expose the children to the fun of Scouting, and
ultimately have a sustainable Scouting program for the next century then you
need to find a way to do so on OUR TERMS. CUSTOMER SERVICE will win the
battle for our ever- shrinking time. Sure.. Garfield might bring in the
boys... but treating the parents as valuable CUSTOMERS will keep the boys
coming back. Make things EASY for us... not try and make us fit into your
mold. The example where the leader holds the registration until January is a
great example of how people will find a way to live the programs on their
terms.. not the Scout office.
We are fighting the battles on the front lines with school candy sales,
football, baseball, soccer, family vacations in the SUMMER, and of course...
the gangs, drugs, etc.. etc... I would love to be able to somehow sit in on
feedback sessions for the Scout Asministration to let them know what really
happens... on the streets so to speak.
I'd love to comment on simple things that make our lives tough... like how
the cost of badges continues to rise as does the number of available badges,
making it ever more difficult to balance den dues and fundraising and still
have money left over to actually work with the kids. I'd comment on how the
local Scout Administration needs to work on it's own quality first before it
starts to administer the quality unit program for the local Packs. And I'd
comment on how those of us who endure the headaches it brings do so for the
love of the program and the ideals that it teaches... which unfortunately
will keep us coming back even under the worst of administraitive
I apologise for the tone here... but I want to take advantage of a good
opportunity to make what I believe is an important point. Sustainablilty in
any business means serving your CUSTOMER.. and more importantly... knowing
who the customer really is.... we might have some work left to do here...