Re: ScoutWare 1.3 Support
Craig Everett (Craig_Everett@WYATTCONSULT.COM)
Fri, 8 Dec 1995 08:58:35 -0500
Someone asked about ScoutWare support yesterday, and it would seem
appropriate for me to respond, since I am, in effect, Tagus Software.
First, I apologize to anyone who has had delays in getting questions
answered recently. I travel a great deal in my job, so sometimes my
e-mail can go a week or two without getting answered. That is
particularly the case in December.
Second, there are limits to what you can expect for support when you
pay $10 for a software package. The fact that I only charge $10
should indicate to most people that I do this for fun, and not for a
living. I do, however, try to promptly answer everyone's questions
about the software, but you have to realize that it's not at the very
top of my priority list. Offhand, I can think of several things that
take precedence, including family, church, job and scout troop.
Overall, though, there have been very few complaints about technical
support, except for the occasions when I've been out of town for an
extended period of time.
Third, there is *no* difference between the shareware version and
registered version, except that the annoying registration form goes
away once you register. I've made this clear in every piece of
documentation, but I still constantly get the question "What
additional features will I get if I register?" The reason why you
register shareware is because it's the right thing to do, not because
you want additional features. Normally, software companies "shut off"
features in their shareware versions which get turned on again once
the person registers. ScoutWare was originally designed the same way,
but the beta testers complained, saying that it represented an implied
mistrust of scouters, which was offensive and inappropriate. I
concurred, and decided that ScoutWare would be fully functional as
shareware, and that I would trust the scouters to be honest. More
than a few times I've had people register their copy of ScoutWare,
discover that there aren't any additional features, then gripe about
it, asking "well, why did I bother to register, then?" It completely
floors me when I hear this from someone who has taken a specific
pledge to be honest.
Sorry about the ranting, but I'm experiencing a certain level of
frustration about this. I really tried to do the right thing in the
way I structured ScoutWare registration, but if all I get is
complaints about it, then maybe I'll have to shut off a few of the new
features in the shareware version of the next release just so that
people feel that they've been materially rewarded for being honest.
The code is already in the program to shut off features to shareware
users, but I just haven't used it thus far.
I'd really be interested in hearing any comments or suggestions than
any of you might have concerning this.
Terry Howerton Sakima Group, Inc. SCOUTER Magazine Kansas City