Paul Whitfield (paul.whitfield@DAFBBS.COM)
Sun, 15 Oct 1995 11:06:00 -0600
I am a member of the Fraser Valley Region [Scouts Canada] Service Team and I
am seeking input from others on the topic of servicing. What I am seeking is
the opinions and experiences of others regarding this topic in order to
provide a background to enhancing the service that section scouters receive.
The perception is that we could be doing better, but to put it in a business
sense, we have a hard time determining what the client wants and needs. I
expect that there is some variance amongst our 'clients' and we need to find
ways to make sure individual clients have their needs met. Does everyone
expect the same things?
I am interested in using this forum as a place to discuss servicing
needs and opportunities - I particular I would like to hear from others on
their opinions, ideas, frustrations, etc regarding the service they get as unit
scouters. This will broaden our understanding and perhaps we can come to some
list of 'client' expectations. I would be particularly interested in hearing
people's ideas of how servicing could be enhanced. Simply put what is your
answer to the question "How can I help?"
1. What type and standard of service do you feel that you need? [What are your
2. Does your district provide the service you expect? [If not what do they
3. Do you get service when you need it? [Is the help you seek received in a
4. Are there other ways you get help? [ie networks of colleagues instead of
5. Are 'lines' of communication a help or a hinderance? [Do you get
information in a timely fashion?]
You can respond publically or privately as you wish.
....Paul Whitfield - ARC Environment and Outdoors, Fraser Valley Region
Terry Howerton Sakima Group, Inc. SCOUTER Magazine Kansas City