Paul Whitfield (paul.whitfield@DAFBBS.COM)
Mon, 11 Sep 1995 11:39:39 -0600
This seems like an appropriate place to draw a line in the sand and start the
new Scouting year. At this time of year many of us are starting new
positions,and dealing with new people. Good Scouting!
The team which I belong to - Fraser Valley Regional Service Team sits down
several times in the year to work on goal setting - team goals and individual
goals. We set them, and then act on them - individually and as a team then
discuss and refine. [When this year are 'written' I shall share them here if
people are interested in them.] In brief we have three: membership, servicing,
and the environment.
1. Membership - in order to increase retention we need to ensure that good
program is being made available at the section level.
2. Servicing - enhance servicing of individual scouters
3. Environment - continue the dialogue on the environment and scouting in the
These all have formal written statements, actions, and measurement criteria. -
Typical goal setting.
The reason I am writing this is one action on servicing - part question part
statement. I am interested in using this forum as a place to discuss servicing
needs and opportunities - I particular I would like to hear from others on
their opinions, ideas, frustrations, etc regarding the service they get as unit
scouters. This will broaden our understanding and perhaps we can come to some
level of common expectation. I would be particularly interested in hearing
people's ideas of how servicing could be enhanced - specially through the
electronic media such as scouter, etc.
1. Do you get the level of service you should?
2. Are 'lines' of communication a help or a hinderance?
3. Can e-mail be of use in giving/obtaining service?
4. What level of servicing do you expect?
You can respond publically or privately as you wish.
....Paul Whitfield - ARC Environment and Outdoors, Fraser Valley Region
Terry Howerton Sakima Group, Inc. SCOUTER Magazine Kansas City