Settummanque, the blackeagle (waltoml@WKUVX1.WKU.EDU)
Wed, 23 Aug 1995 21:55:01 CDT
A copy of the personal letter I sent to Kim (since he decided to post
his concerns here in our forum):
Settummanque, the blackeagle <WKUVX2::WALTOML> writes:
>A simple phone call would have solved everthing for you in this
>situation. I agree that I've taken a long time in sending you the
>Eagletips you've paid for.
>I've send the Eagletips set in a USPS box two weeks ago, by Priority
>Mail. Despite the business manager's decision to have you call us
>before we resend, I'm sending another set out either tomorrow or
>Friday by the same way, adding a "return receipt requested" card on
>the package. PLEASE fill out the card and send it back to us and let
>me know that you've received it.
>If you have already received the first one, then keep it or use it as
>firestarter or whatever (I would hope that you would share it with
>someone else). Whenever you get the first set, just keep it instead
>of sending it back. I'm already so far in the hole with this (in the
>three sets, we've made ony $7.25 and it costed more to make the copies
>than it was worth at $25 a set...my mistake).
>Jessi says that I always give my right arm when I screw up, and she's
>right. Although we should make amends with a dissatisfied customer,
>we cannot send double and triple of an item and carry the cost -- we
>already took a lost on the Eagletips project because we
>underestimated the cost of production.
>Look for the package, Kim. We're stll here and we've haven't taken
>off to the Grand Caymans or anything. I'm just a broke computer guy
>that is trying as hard as he can to live up to the creeds that I
>believe in with my heart and soul (and I do). If that's not enough,
>I don't know what else I can do.
>If you are still not satified with the results, then please email me
>or send me a fax or call us tollfree (1-800-816-6746) and we'll work
>something out. BELIEVE ME, I can really appreciate your personal
>feelings that somehow you've felt "taken". I have no plans nor have
>any desire to do that to anyone, let alone Scouters.
>It's just not me.
>Call me if you have any problems.
Settummanque!@Now, if only ex-spouses were that easy to deal with....
Settummanque, the blackeagle... (MAJ) Mike L. Walton (
co-Owner, Blackeagle Services ___)_
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