Michael Holmes (MHolmes@MAIL.CORETECH.COM)
Thu, 8 Jun 1995 10:10:41 +0000
I couldn't help but respond to this one. I'd say about voice mail what
Churchill said about democracy; that it's the worst system, except for all
the rest. Yes, it's frustrating being connected to a machine, but look at
it this way -- it never gets the message wrong, it's always there to answer
the phone (even after hours) and it never (or almost never) fails to
deliver the message. Can we say the same of humans? Most office voice
mail systems give the caller the option of transferring to a live person.
I don't know about your council, but in my council the DE's are expected to
be in the field, not in their offices. The rest of the staff has other
duties, and we don't have enough funds to hire a "receptionist." So, as
bad as it is, voice mail is the best solution.
Terry Howerton Sakima Group, Inc. SCOUTER Magazine Kansas City